You will be notified by email when your order has been shipped and a Canada Post tracking number will be provided. Customers are responsible for providing a complete and 100% accurate shipping address. Your order will be shipped to the address you input into the “Shipping Address” field on the Checkout Page. The Center for Holistic Healthcare & Education Inc. cannot make changes to your shipping address once a package has been shipped, and The Center for Holistic Healthcare & Education Inc. is not liable for packages lost due to incomplete or inaccurate addresses. In the case of a return order due to an incomplete or inaccurate address, the customer is responsible for all shipping fees and a 15 % restocking fee for the item(s).
Upon receiving your delivery, if an item is damaged or defective as a result of manufacturing, simply contact thechhe.com (The Center for Holistic Healthcare & Education Inc.) and we will coordinate with the manufacturer to get that item replaced at no cost to you as quickly as possible. Otherwise, due to the nature of the product, all sales are final. Opened products are not eligible for return/refund.
Undelivered Packages:
A Canada Post carrier will attempt delivery at the address provided when placing the order. If you are unavailable for delivery, Canada Post carriers will leave a Delivery Notice Card on your door or mailbox advising you of the attempted delivery, and that the package is now available at your local Canada Postal office/outlet for pick up. This notice will include a phone number and postal address to contact for more information and pick up. Canada Post will send via your order email address Ship/Exception/Delivery tracking notifications. Your package will be available for pick up for 15 calendar days, after which it will be returned to The Center for Holistic Healthcare and Education Inc. In this case, the customer is responsible for all shipping fees and all products will incur a 15% restocking fee for all item(s) returned undelivered.
